FAQ
Frequently Asked Questions
How long does shipping take within Australia?
Orders ship within 2–3 business days. Standard delivery across Australia typically arrives in 3–7 business days.
Do you offer international shipping?
Yes, we ship worldwide. Delivery time and cost will vary by destination.
What’s your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, unwashed, and in original condition with tags and packaging intact. For hygiene reasons, wigs that have been worn, altered, or tampered with cannot be returned.
How do I care for my wig?
Gently detangle before washing. Use sulfate-free shampoo and lukewarm water. Air-dry on a mannequin head to maintain shape and texture.
What payment methods do you accept?
We accept PayPal, Afterpay, Visa, Mastercard, and Apple Pay.
How can I track my order?
You’ll receive a tracking link via email once your order ships.